Additional Scope Services

Updated 19 March 2021

If your website requires any of the following items, we consider these to be in addition to our standard scope of service for your fixed price web design and additional charges apply at our discretion. Please note that we only do this to keep our business operating efficiently and to compensate us for the cost of our valuable time, rather than to make a profit, so we would appreciate your understanding as a business owner if we have to apply these charges.

1. Additional Content Over 2,000 Words

Our standard scope relating to content includes receiving your information in our question list and writing content for the specified pages on your web design based on this. We may apply these charges at our discretion, depending on how much additional time we need to spend to process and format it.

Excessive content supplied with question list upfront - $200 - $500 - a maximum content of 2000 words is allowed within your web design scope. Additional content requires more time to format and edit so additional page charges may apply depending on your specific requests and word count.
Excessive new content during edits - $200 - $500 - a maximum content of 2000 words is allowed within your web design scope. Additional content requires more time to format and edit so additional page charges may apply depending on your specific requests and word count.
Additional pages created during edits - $150 per page with content supplied - if you specify additional content during the edits reviews and this takes your page count above the limit, we can create additional pages for your extra content at this charge. Please note you must provide us with the content for these pages.
Quicklinks to navigate long content - $150 for up to 10 links - a quicklink is text on your page which is linked to a section on that same page. So if someone clicks the hyperlinked text, they will be taken immediately down to the explanatory section relating to that link on the same page. This is useful when you have many sections of content on a page and want people to be able to go to the relevant section they are interested in immediately.
Custom price list exceeding 20 items - $100 - if you have an extended price list for your services, this particular format requires alignment formatting which takes extra time.

2. Receiving Content or Edits in Inefficient Format

Our standard scope requires that you provide us with your information in digital format and in as few emails as possible. Information that is provided in non-digital format or over multiple emails requires additional time to process and extract.

Providing your information in handwriting/jpeg/scan/photocopy/newspaper clippings - $100 per page to get typed up - if you provide information to us that is not digital, eg it is scanned or handwritten, we have to send this to get typed up manually so that we are able to use the text to build your content.
Content re-arrangement during edits due to disorganisation or change of mind - From $200 - if we spend additional time re-organising content that is different to how it was provided in the question list or due to continued additions of new content during the edits, we may charge for the extra time to format and arrange this.

3. Sending Your Logo or Request a Graphic Design Logo After Your Draft Web Design is Built

We always request you to provide your logo to us upfront with your question list, you will be prompted several times to ensure that we design a website that is consistent with your branding.

Sending your logo after your draft web design is built - $300 - if you did not provide your logo when requested upfront, and we have set your design, your logo may not integrate to the template we have chosen. If your design requires a template change, we must spend additional time re-designing your website to match your logo.
Graphic design / logo request after first draft - if you request a graphic design logo after your draft website is produced, you will be charged $350 for the graphic logo design and an additional $300 may apply to re-design your website for the new logo branding if your guidance was not provided in the question list upfront.

4. Photo Gallery - Additional Scope Items & Custom Requests

Our standard scope includes a single photo gallery with up to 100 images. You must provide us with images in the correct order the first time round in a Dropbox link. We can include captions on photos for up to 30 images, these must be provided to us clearly in a list with clearly labelled photos they are to be attached to. If you require multiple photo galleries, we can create these in your draft site at no charge as long as you request this in your question list clearly. Photo sub-gallery requests that are received during the edits revisions will incur a charge as they require additional time to re-organise.

Multiple photo galleries once your first gallery has been complete in the draft - $100 per gallery, max 30 photos per gallery - if you did not specify multiple galleries in your question list upfront, and then subsequently request separate category galleries during the edits phase, we must spend additional time to remove your original photo gallery and then re-create each new one.
Photo gallery captions for more than 30 photo gallery images - $5 per image - if you have a large photo gallery over 30 images and would like captions on each one, this charge applies for us to go through each image and annotate them. Please note that you are able to do this through self-management at no charge.
Photo uploads of high resolution images greater than 25 in quantity - From $150 - if you have supplied 25 of more images that are greater than than 1MB per image, this charge is for time to reduce the images in size, format their dimensions and upload them individually to your website.

5. Slideshow Banners Custom Requests & Change of Mind

You may choose to have a slideshow or static or no banner on your web design. There is no additional charge for the slideshow up to 5 images, however a change of mind may require a template change.

Change of mind from static to slideshow banner - $300 - if you specify a static banner on your question list and change your mind to a slideshow banner, we may need to re-design the your website to accommodate the slideshow banner.

Customised banner requests - $50 per banner - if you request unique photo layouts or image requests on your slideshow or static banners, this charge applies for the time to format and set up your requests. This charge may also apply if we are provided with low quality images and must source the original images for your web design.
Graphic design enhancements to banners - $100 per banner - if you request graphic enhancements, overlays or requests to modify your banners, this charge may apply for the time to format and re-design them according to your unique requests.

6. Appointment Bookings, Calendars, PayPal and External Application Configurations

We are able to integrate your web design with most external applications. The responsibility for the account is on you to sign up and manage your account, we will get involved when it's time to configure and connect it to your web design.

Appointment and calendar booking applications - $150 - we recommend Google Calendar, Setmore or Timely as good applications for your appointment setting service, with free options. You should take the time to investigate each one and choose the one that is most suitable for your business. Please set up your own account, configure your appointments/bookings and provide us with login access to the account so we can do the configurations to link it to your web design.
PayPal configuration - $250 - if you would like a PayPal link on your web design, you must provide us with login details so we can generate the code to link it to your web design. You must set up your PayPal account yourself, (please note there is a 3.4% processing fee per transaction payable to PayPal). Get paid through your website via your client's credit or debit card.
External application configuration - $150 - if you have a subscription to an external application, such as a donations page, eventbrite, waitlist database or any other external website, we can configure this to your web design through some custom code creation.

7. Re-design of Website Due to Omission of Guidance or Change of Mind

Our standard scope requires you to complete your design preferences in our question list. This is important to help us create a website upfront that is consistent with what you like. If you provide us with new design requests during the edit revisions, charges may apply.

Re-designing your website during production due to omission of guidance upfront - $300 - if you omit to provide your design preferences upfront (in your Question List sheet), and provide our design suggestions during the edit reviews, we may be required to change the template to meet your request. Often this is just as time consuming as setting up your web design from scratch as we need to re-format the design and colour scheme across the entire web design.

Re-designing your website during production due to indecision or change of mind - $300 - If you provide us with significant changes to your initial preferences as specified in your question list, provide too many varied suggestions or have a change of heart from your own initially suggested ideas, we can re-design your website at an additional charge. If you feel some level of indecision, uncertainty, or have a change of heart, please let us know and we will provide you with some options to help.

8. Custom Design Requests That Alter The Template & Non-Standard Page Layouts

We use the most user-friendly template designs to build your website. Sometimes, client requests for some changes will require us to alter the standardised code. If the change is straightforward, often we can do them as part of standard edits at no charge. Depending on your template and request, sometimes we may be required to alter the code specifically to meet your suggestion. If you provide your suggestions upfront, most often we can include the code changes during the build.

Custom HTML template adjustments - $100 per change for example changes to banner size, border customisation, footer colour, header colour, main body background. Please note that most template layouts are not able to be changed to maintain the functionality and optimal user experience of the website. If your request is not possible, we will advise you.
Non-standard page layout requests - $ individual quote will apply - if you have unique page layout requests that are not standard to usual web design layout, we may quote an additional charge to meet your requests if they are possible. Examples include multiple columns, page slideshows (non-banner), unique photo placement or overcomplicated text arrangement.
Excessive graphic design integration with pages - $ individual quote will apply - If you have specific needs to integrate your existing graphic design work into your website, this may require additional time for us to plan and configure your requirements within our templates.
Custom font requests - $100 - we will review your request if the font is non standard to our existing font library as we may need to create graphic design elements or independently source your font from an external library.

9. Extra Features on Your Web Design - Quote Forms, Articles, Vouchers, Non-YouTube Videos

Depending on your business type, some web designs may find the following features a useful addition.

Customised quote forms - $150 per unique quote form - if you would like an extended version of a quote or contact form on your web design, we can configure additional unique fields and information boxes to capture the data you want in your enquiry. You must provide us with the detailed fields you want.
More than 10 resources/articles/downloadable files - $25 per article with teaser/full article - if you have files for your web design, these may be uploaded as simple files at no charge. If you require a teaser or full article on the page (blurb) which links to your article, we must set the formatting for each article which takes time.
Alteration to your existing documents $50-$300 per document - formatting, content, graphic changes to documents you provide to us such as articles, excel spreadsheets, brochures and any downloadable file that you want on your web design. You must provide us with the original document so we can edit it.
Creation of downloadable menus / price lists / PDFs - $50 - $300 per document - you must provide us with the information so we can organise it into a formatted and downloadable document for your website.
Custom downloadable voucher creation - $150 per voucher - if you would like printable graphic design vouchers for various amounts, we can set these up for download and print by your customers.
Video upload (non-YouTube) - $100 for a file up to 1GB. Please note that we do not charge for standard embedding of YouTube or Vimeo video presentation, and we prefer to use these on your web design for the benefit of social media linking.

10. Custom Blog Features

A blog page can be configured at an additional charge, however if you require specific features below charges will apply.

Blog feed on home page - $100 for a feed that is sourced from your blog page. You must have blog posts uploaded first for this to display correctly.
Historical blog re-creation - $10 per post - if you have an existing web design with a blog and are undergoing a re-design, we can re-create each blog post to your new website and backdate it to ensure continuity on your new site. Discounts may be offered for bulk blog posts.

11. Additional Edit Revision Rounds

Our standard scope includes two revisions of your web design to submit your edits and modifications for text and images. After this time, we provide you with self-management instructions to take over editing, however you may require additional revisions through us.

Additional revision requests - $150 per additional revision - This is for additional revision rounds beyond your maximum of two revisions for your web design. Alternatively, you may like to wait until you have self-management access upon publication to do the edits yourself which is free of charge.
Initial structure review and approval - $150. For a website with many pages or sub-pages, it may be useful to have an "early approval" of your web design structure prior to us uploading the content. This is like a revision round where you will approve the page layout, design formatting and initial structure of the website before we can proceed to filling out your content to ensure that your expectations are met early on in the process.

12. Photoshopping and Graphic Enhancement Requests

When you provide us with photos, we will upload them to your website as we have received them with some cropping or re-sizing as necessary. If you require additional enhanements we can assist with the below.

Photo editing – $75 per photo for modifications, edits or changes to existing photos.

13. E-book Integration & Sales Copy

If you would like to sell your own ebook through your website, we can assist you with the configurations and recommend doing this through e-junkie.

Ebooks - configuration with e-junkie - $200. Please note that e-Junkie's own ongoing fees start at US$5/month. You must set up your own account with e-junkie and supply us with login details to configure it to your web design.

Sales copy page for e-book sale - $250 per page written by Small Business Web Designs (up to 400 words).
Uploading your sales copy content - $100 per page - you may write your own sales copy to go with your ebook, this charge is for us to format and configure it with your ebook.

14. Phone Consultation Services for Question List or Edits Revisions

In some circumstances, you may request phone consultations to assist with progressing your web design.

Phone consultation for question interview - $150 (25 mins). If you require support in your busy schedule to kick off the web design and make sure it gets done, a phone interview is a great solution.
Phone consultation for edits revisions - $150 (25 mins). If you find it easier to talk through your edits over the phone, we offer an appointment with Jenny to do this and have it processed live. This is applied as one edits round.

15. Domains and Email Configuration Services

Our scope includes the registration of your domain name or assisting with the configuration of your pre-registered domain name by providing you with instructions on what you need to do. 9/10 times this is a straightforward procedure and is completed successfully at no charge. Only the account owner can authorise domain name changes with the registrar, so we are limited to guiding you, you must be the one to execute on our instructions and follow up with your registrar. Where there are difficulties or delays with non-standard procedures, we may need to charge for our additional co-ordination time with your chosen registrar.

Domain configuration fee for non-standard or difficult registrars - $200. In unique cases, we may need to act as a 3rd party to prompt your existing domain registrar or configure the domain. If they take long to respond or prove difficult to access, we will need to liaise with them directly to resolve your domain name issues.
Domain re-directions for pre-registered domains - $50 per domain. We offer this service when multiple domains need to be re-directed to the main website, with co-ordination between our team and your existing domain registrar(s). This charge is for us to prepare necessary instructions, scripts and details to co-ordinate your domain name re-directions in addition to your main domain name set up.
Change registrant email on your domain name - $300 - if you do not have access to the registered email on your domain name, we must undertake a change of registrant email through your domain registrar. This is a lengthy and administrative procedure that will require time to co-ordinate and must be approved by the account owner by proving authorisation in other ways.
Email MX record re-creation for mailbox transfer - $150 - if you have an existing mailbox with your registrar but want to transfer your domain name to us, we can create your Google Apps email to replace your old email. This is done by necessity and reflects the time for technical configurations to set up your email records.
Additional domain registrar transfers for extra domains that will re-direct to your website - $50 per domain name - We offer domain transfers to our client registry and invoice annually for the renewal.

16. Website Transfer

If you would like to transfer your website away from us, the following charges will apply. Please note that we do not provide any support with external companies or applications to assist you with this.

Website Transfer - $200. If you would like to transfer your website externally or to your own account, this fee accounts for the administration time to provide your files.

If you attempt to transfer your website unsuccessfully and wish to stay with us, a $200 restoration fee will apply to re-configure your site on our host servers.

17. Restoring Your Website After Deletion or Unpublishing It

If your website is removed, altered, deleted or unpublished and you have a change of mind, we can restore your web design to a previous version. We keep your website for 3 months before permanently deleting it from our servers.

Site restoration - $200. If you have deleted your website, pages, altered page types, removed banners and request website restoration because we unpublished it due to non-payment of your hosting.

18. Annual and One-Off Editing Services

Our websites come with free self-management to make all your edits and changes to your web design without going through us. In some instances, you may want to have us to your edits to save you time.

1 monthly update with all your edits provided by email - $500 per year. Small Business Web Designs offers a complete solution if you are too busy to make text and image edits to your web design. Our service covers one round of edits per month, including newsletter upload, text and image edits. Our service does not include page additions, which can be quoted separately, design changes or SEO work. If you would like to make your web design updates 100% hassle free, please contact us today to take up our editing service.
A one-off edit to your web design - $50 - $300. If you need help with a one-time edit only, we can do this for a one-off charge to be quoted depending on your requested edit eg uploading newsletters, creating new pages, uploading your new recipe.

Please Deal With Us Kindly
Small Business Web Designs reserves the right to refuse continued service to clients if we believe that you are better suited to a designer who can meet with you face to face to discuss your ideas or if you deal with us in a rude manner. We respond better to positive personalities (and will go that extra mile to help when we're incentivised with good manners). Please remember that there are real people behind these computer screens with feelings.

Please Respect Our Time
We understand that you will have many priorities running your business, so we appreciate updates on your progress even if you do not get the time to reply to us immediately. If we follow up more than three times and receive no response, we will archive your draft website for 3 months. You may get in touch with us during this time to unarchive it with a restoration fee of $200. After 3 months, your website will be deleted.

Additional Scope Services

NO CONTRACTS, NO HASSLE.​Contact Australia's best-rated web designer for a free quote

NO CONTRACTS, NO HASSLE.

Contact Australia's best-rated web designer for a free quote